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Sorry this didn’t help. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. On browser that user works just fine. Any ideas? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse.

Custom DNS settings. If you need help changing these settings, contact the device manufacturer. Once you’ve reset these settings, try Netflix again. Improve your Wi-Fi signal. To improve your Wi-Fi: Move your router and your device closer to each other.

If possible, put them in the same room. Move your router away from other wireless devices and appliances. At any other time. Google Chromebook or Chromebox. Turn off Chrome extensions. If you use Chrome, you can turn off unnecessary add-ons.

Turn off any extensions that are turned on. Extensions listed under Chrome Apps don’t need to be turned off. Mac computer. When you try to visit Netflix. Return to the previous page. Return to the previous page and try to play your TV show or movie again. Are you using a bookmark to visit Netflix? Clear your browser cache.

Open your internet browser and follow the steps below. Chrome version 61 or later : Click the Menu button. Select History. Select History again. Select Clear Browsing Data. Uncheck everything except Cached images and files. Try Netflix again. Firefox version 55 or later : Click the Menu button. Select Clear Recent History Select Clear Now. Opera From the menu sidebar, select the History icon. Safari: Version 10 or later In the menu bar, select Safari. Select Preferences.

Select the Privacy tab. Select the Manage Website Data Select Remove All. Select Remove Now. Select Done. Version 9 or earlier In the menu bar, select Safari. Select Reset. Clear the Netflix cookie. Select Sign In and enter your Netflix email and password.

Restart your browser. Quit your browser. Reopen your browser. Update Google Chrome. Select Help. Select About Google Chrome. Chrome will show the current version and automatically install any updates. Select Relaunch. Clear Safari browsing history. From the menu bar in Safari, select History. Select Clear History.. From the drop-down menu, select All History.

Select Clear History to confirm. If you use security software. Remove adware from your computer. Windows computer. Return to the previous page and try to visit Netflix. Follow the steps for your internet browser below. Chrome : From your browser toolbar, click the Chrome menu.

From the menu on the left, click Clear Browsing Data. Click the Advanced tab. Click Clear data. Firefox : In the upper right corner of the browser, click Open menu. Click Preferences. Scroll down and click Clear History. Click OK. Internet Explorer version 9 or later : Click Settings. Click Internet Options. Click Delete. Microsoft Edge: In the upper right corner of the browser, click Settings and more.

Click Clear now. Opera From the menu sidebar on the left, select the History icon. Click Clear Browsing Data. Click Clear Data. Update Windows. Press the Windows Key on the keyboard.

Once the updates are installed, restart your computer and try Netflix again. Run browser as Administrator. Quit all open browsers – including this window! You may want to print the following steps. Click on the Start Menu in the bottom left hand corner of your screen. Select All Programs. Select Run as Administrator. If prompted, select Allow. Use this newly opened window to play your TV show or movie again.

Attempting to play again from the original browser window will likely result in the same error. Clear Google Chrome browsing data. You can update drivers from Device Manager. Step 2- A complete list of all the devices connected to your PC, will be displayed. First check your graphic card drivers are latest or not. Download this software to click on below button. And the best of all, if anytime you realize you want to restore your previous driver configurations.

Few simple clicks are what it requires to get everything back! These files are prone to cause streaming malfunction. So, you can delete existing files and force Windows to create new mspr. Step 4- All mspr. Also, if there are some other fixes which helped you to overcome the issue. Do share with us in the comment section below! Windows Mac iOS Android. Mansi Vijay , February 28,

 
 

Black screen with sound – Solution 2: Run Your Browser as Administrator

 

When you open the Netflix streaming service, there might be a chance that you start seeing a black screen on the device. Sometimes, this issue might occur with sound and sometimes without sound.

You are not the only one who is facing this issue but there are some other users too. Netflix Windows 11 black screen issue can be easily fixed just by following a few steps. We will discuss both of the fixing methods for sound or without sound issues with black screens. Try the below-given methods.

Sometimes you might see a black screen but not be able to hear sound on the device. You should follow the below methods to fix this issue. Method 1- Install Google Chrome. If you use Google Chrome to stream Netflix, the old version might be the reason behind it.

You can easily install Google Chrome update to check if it helps or not. The graphics driver might be the main reason for this black screen issue. You will need to use a compatible graphics card with the appropriate and latest driver to work with Windows Hence, it is recommendable to update the graphic driver that helps to fix the issue. Automatically- This is the simplest and quickest option; it is all done with just a few clicks. It will be easier if you are a computer newbie.

Manually- You must have computer skills and patience to install drivers updates this way. Because you will need to find the right driver online, download it and install it step by step. You can fix the issue by following a few methods. Follow the methods to fix the issue immediately. If you are visiting netflix.

Clearing browsing cache is common fixing for many browser issues. So, it is advisable to try the method, it might help to fix the issue. To clear Chrome Cache-.

Therefore, installing Windows update to the latest version can prevent some issues. Method 5- Clear Existed Viruses. The Netflix black screen issue might also be occurred because of a virus attack. It is advisable to run the antivirus software to conduct a security scan and clear existing malware or viruses.

Make sure that the antivirus software has been updated to the latest version. There are a number of chrome extensions added to enjoy more additional features. The extensions might create conflict with Netflix and lead to the Netflix blank screen issue. Contact Netflix Help to get instant assistance regarding the resolution. Try the below-given methods Netflix Black Screen with Sound Sometimes you might see a black screen but not be able to hear sound on the device. First of all, launch Google Chrome and then, click on the Three-dot option from the upper-right corner of the browser Choose Help and after that, click on About Google Chrome Now, you can see that Chrome will display the recent version and install available updates automatically All you have to do is to choose Re-launch to finish the update procedure.

Use Netflix once again Method 2- Install Graphics Driver Update The graphics driver might be the main reason for this black screen issue. The two ways through which you can download the graphics driver Automatically- This is the simplest and quickest option; it is all done with just a few clicks. Follow the methods to fix the issue immediately Method 1- Return to Previous Page If you are visiting netflix. Method 2- Clear the Browser Cache Clearing browsing cache is common fixing for many browser issues.

But it will sign you out of the account After that, you can sign in and try to stream Netflix again Method 5- Clear Existed Viruses The Netflix black screen issue might also be occurred because of a virus attack. Method 6- Disable Chrome Extension There are a number of chrome extensions added to enjoy more additional features. Related Stories. What is a reconstructed title? Rebuilt title, 5 min read. Rebuilt title,. June 9, June 3, Two-factor authentication for Apple ID 4 min read.

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Black screen with no sound

 
When do you see a black screen? This thread is locked. If you need help changing these settings, contact the device manufacturer. This usually takes an hour or two. Plug in your modem and wait netflix windows black screen no new indicator lights are wondows on. To clear Netflix cookies, you need продолжить чтение visit the website netflix.